Privacy Policy

1. Introduction

Welcome to Smartermatch.ai (“Smartermatch”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services.

2. Scope

This policy applies to:

• Our website at smartermatch.ai (the “Site”).
• Our services and dashboard (the “Services”).

3. Information We Collect

3.1 Account & Contact Data

If you create an account or contact support, we may collect information such as your name, email address, and account-related communications.

3.2 Website Usage & Device Data

When you use the Site, we may collect typical web analytics and log data such as IP address, browser type, device identifiers, operating system, referring URLs, and pages viewed.

3.3 Cookies & Similar Technologies (Site)

We use cookies or similar technologies on the Site for functionality, analytics, and marketing measurement.

You may be able to control cookies through your browser settings. Some Site features may not function properly if cookies are disabled.

3.4 Instagram-Related Data (Only If You Connect)

If you choose to connect your Instagram account, we use Instagram's official authorization process and may store account identifiers, connection credentials, and related information needed to provide our Services.

3.5 Network & Profile Data

Smartermatch processes Instagram profile information, follower relationships, and publicly available posts and media to build extended networks and provide profile search. We use AI to analyze profile information and generate summaries that support our search and filtering features.

4. How We Use Information

We use information to:

• Provide, operate, and maintain the Services.
• Create and manage user accounts and provide customer support.
• Enable Instagram account connections, extended-network discovery, profile search, and optional profile audits.
• Monitor performance, troubleshoot, and improve reliability and user experience.
• Operate Site analytics and measure marketing performance.
• Comply with legal obligations and enforce our Terms.

5. Disclosure of Information

We may share information in limited circumstances, such as:

• Service providers: Companies that help us host, operate, maintain, and support our Services, subject to appropriate confidentiality and data protection arrangements. Our primary infrastructure for the Services is hosted in the United States.
• Legal requirements: If required by law, regulation, or valid legal process, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, or asset sale, subject to appropriate protections.

International transfers: Because we use U.S.-based infrastructure providers, your information may be processed or stored in the United States. Where required, we rely on appropriate safeguards for cross-border transfers.

Data use limitations:

• We do not sell your personal information to third parties.
• We do not use or transfer your data for purposes unrelated to the core network discovery, search, and profile analysis features of Smartermatch.
• We do not use your data to determine creditworthiness, eligibility for lending, or for any financial profiling purposes.

6. Data Retention & Deletion

• Account data: retained as long as needed to provide the Services and for legitimate business purposes (e.g., security, compliance).
• Followers metadata: remains associated with your Smartermatch account until you disconnect your Instagram profile within Smartermatch.
• Disconnecting: disconnecting your Instagram profile within Smartermatch removes the Instagram identity link for your account and deletes your personalized network view, sync history, and related connection records associated with your user account from our active systems (subject to reasonable operational needs such as backups and integrity logs, and legal obligations). Global follower-graph records may be retained as part of our pooled network dataset (for example, follower relationships and profile identifiers stored in the underlying graph), even after you disconnect.
• Account deletion: Users may request full Smartermatch account deletion via account settings. Account deletion deletes your user account and associated user-specific data from our active systems (subject to reasonable operational needs such as backups and integrity logs, and legal obligations). This includes data tied to your account across features, including Discover (Instagram connection and personalized network view) and Growth (Instagram official API connection data such as tokens/connected identity, if applicable). Pooled/global follower-graph records may be retained as part of our underlying network dataset even after your account is deleted.

7. Security

We use administrative, technical, and organizational safeguards designed to protect your information. However, no security measures are perfect and no method of transmission can be guaranteed fully secure.

8. Your Rights (EEA/UK)

If you are in the EEA/UK, you may have rights under GDPR including access, rectification, erasure, restriction, objection, and data portability. To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our Services are intended for users who are at least 18 years old (or the age of majority in their jurisdiction). We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us personal information, please contact us and we will take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. We encourage you to review this page regularly.

11. Contact Us

If you have questions about this Privacy Policy, contact us atsupport@smartermatch.ai

You can also review our Terms of Service.